Posts Tagged ‘bureaucracy’

The Malaysian High Commission is in itself a little part of Malaysia within Singapore, much like the now dilapidated KTM train station in Tanjong Pagar. Its messy and chaotic, some call it an eyesore and a pain in the a** to deal with, but personally, it really is just a reminder of home for me. Both good and bad.

No matter how ridiculous it is to have to queue an hour to get a queue number, I must commend Malaysia and the High Commission in getting their act together. Renewing a passport now is a much less painful experience than I remember 5 years ago. The biggest plus of which is that you can apply for and receive your renewed passport back in the same day!

There are not many useful sites that tell you how to renew a Malaysian passport in Singapore and given the high level of frustration people experience there, I really do wonder why. Right now, people don’t know what to do, and they feel that they are at the whim and fancy of the staff there. More information can only help. It would make both the staff and the Malaysian citizens lives alot easier if there is a single resource laying out the procedure and supporting documents needed in order to successfully complete the intended transaction upon your first visit.
I hope this will stand in as a proxy in the absence of one such resource.


1) Prepare the necessary documents required
a) Fill in Form IM.42
– Obtainable from the guardhouse outside the Malaysian High Commission at 301 Jervois Road, Singapore 249077 (tel: 02-62350111). Supposed to cost $1, but think it has now been reduced to $0.50. (Times must be hard!)
– Alternatively, you can print the form from here. Bear in mind that you have to print both sides on a single sheet of paper. (Strangely, they also seem to accept the crude version of 2 sheets pasted back to back).
– Fill in all necessary including dates and sign the declaration before handing it in. The form is fully in Bahasa Malayu, so if you have ‘forgotten’ how to read Malay, or have lived in Singapore all our life and never learnt, I suggest you enlist the help of someone who does.

b) Identification cards
i) Photocopy and original Malaysian IC 
ii) Photocopy and original Singaporean IC
– Preferably, for both of the above they need to be both front and back and all on the same page. I was asked to re-do mine because the ‘H’ from my name Heather was cut off slightly at the beginning. Go figure, they are really anal about certain things.
– There is a photocopier machine at the back of the room, but you should bring your ready copies at the off chance that the machine is not working (and it could happen).

c) 2 x Malaysian Passport photos
– 3.5 x 5 cm, blue background.
(Note that photo requirements are different for Singaporean passports, so be sure to specify).
– There is a photo booth at the back of the room next to the copier machines, but like the above, best to go prepared in the off chance that the machine is not working.

2) Entering the Malaysian High Commission
– Go to the Malaysian High Commission. You should go early in the morning – They start at 8 am, and submission goes up to 11.30 am but will stop once they hit 300 submissions for the day.
– Note the guard house  to obtain a pass is at the side.  Give them a form of photo ID (must have a photo) that is not your Malaysian or Singaporean IC as you will need those inside. Drivers license will do.

3) Inside, queue to obtain a queue number
– This is the longest part of the process. You have to wait your turn to get your paperwork checked and obtain a queue number.

4) Passport Renewal
– Once your number comes up, the process is really quick. They’ll check your paperwork and passport, scan your thumbprints and request for payment at the cashier counter. You only surrender your documents at the cashier window. The price fluctuates depending on exchange rate, (today it was SG$128 for a 32 page 5 year passport). Collection can be made the same day between 2.30 and 4.30 pm. They send you off with a ‘don’t be late!’

5) Re-entry permit
– If you are a Singaporean PR, don’t forget to transfer your re-entry permit thereafter. This has to be done at the Singapore ICA building at Lavendar, but i understand it is a short procedure, only 5 minutes required.
Update: The day just got better. You can transfer yor re-entry permit online! No visit to the ICA necessary.
Just go to the ICA site to access the e-REP service.

Technically, if you get there for 8 and complete submission by 9.30 you don’t even have to take a day off, if you can afford to take a few hours off here and there for the day. Collection will also only take max 1 hour at 2.30 onwards.

A disclaimer: This is accurate as of January 2009. Given the way things change so quickly, and arbitrarily, I cannot guarantee that the information will still hold in a few weeks or months. I do hope that if you are a Malaysian or have any Malaysian friends who need to renew their passports that you share this with them. Information is power, so I say lets take it back. Good luck!


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